Direct answer: Yes. You must be at least 18 years old to use the Texvilo ordering service, and the delivery recipient must also be 18 or older. Texvilo shows an age gate when you arrive, states the adult-only rule in its policies, and support cannot process an order for anyone under 18. Checked on 4 August 2026.
Where the 18+ rule is stated
The adult-only rule appears in several places on the site, and they all say the same thing:
- Terms and Conditions – by using the ordering service, you confirm that you are at least 18 years old and located at an eligible Australian delivery address.
- Shipping Policy – the recipient must be at least 18 years old, and age or identity checks may be required where applicable.
- Contact page – adult customers only; support cannot process an order for anyone under 18.
- Homepage adult notice – Texvilo is restricted to adults aged 18 or older and is not intended for minors or non-smokers.
The Terms and Conditions also prohibit providing false age or delivery information and attempting to order for a minor.
How the age gate works when you visit
When you open the site, a dialog asks “Are you 18 or older?” with an “I am 18 or older” button and a “No, leave this site” link. Choosing the exit link leaves the catalogue.
According to the Privacy Policy, the age gate stores only an age-confirmation flag on the visitor’s device. It is not a document upload, and it does not collect identity documents. Essential store cookies keep the cart and session working.
What can happen if age or delivery details cannot be confirmed
- Orders with incomplete, inaccurate or ineligible delivery details may be held or cancelled.
- Submitting an order does not guarantee acceptance. An order may be declined or cancelled when age, location, availability, pricing, security or legal requirements cannot be satisfied.
- Delivery is restricted to eligible Australian addresses; international destinations are not supported.
What the age check does not ask for
The public age gate is a confirmation step, not a request for personal documents. The Privacy Policy asks you not to include payment details, identity documents or unrelated sensitive information in a general support message.
If you have an eligibility question
Use the contact form and include the order number or SKU when relevant so the request can be matched accurately. The Terms and Conditions, Shipping Policy, Returns and Refunds Policy and Privacy Policy form part of the terms of use, so reading them first is the quickest way to answer most eligibility questions.
Frequently asked questions
Do I need to be 18 to order from Texvilo?
Yes. You confirm that you are at least 18 when you use the ordering service, and the delivery recipient must also be 18 or older.
Does the age gate collect my personal information?
The age gate stores only an age-confirmation flag on the visitor’s device, according to the Privacy Policy. It is not a document upload and it does not collect identity documents.
Can I place an order for someone under 18?
No. The Terms and Conditions prohibit attempting to order for a minor, and support cannot process an order for anyone under 18.
What happens if my delivery details are not eligible?
Delivery is restricted to eligible Australian addresses, and orders with incomplete, inaccurate or ineligible delivery details may be held or cancelled.
Why does Texvilo ask about age at all?
Tobacco contains nicotine, which is addictive, and smoking causes serious health risks. The site is restricted to adults aged 18 or older and is not intended for minors or non-smokers.
This guide reflects the live Texvilo pages and policies observed on 4 August 2026. Policies can change, so re-check the current policy pages before relying on a detail at a later date.