Direct answer: Texvilo may use the contact, delivery and order information an adult customer submits to operate the catalogue, respond to enquiries and process an eligible Australian order. Product names or SKUs can also be used to identify the requested catalogue record. The current Privacy Policy says Texvilo does not sell personal information and keeps records only as long as reasonably required for support, security, accounting and legal purposes.
This purchase-support guide is for Australian adults aged 18 and over. It summarises Texvilo’s published policies checked on 15 August 2026. It does not guarantee order acceptance, delivery eligibility, stock, a delivery time or a support outcome.
Information connected with an order
The Texvilo Privacy Policy is the owner of the site’s privacy explanation. It says Texvilo may receive contact details, delivery and order information, product or SKU references, and the contents of support enquiries.
Each type of information has a practical job:
- Contact details help associate an enquiry with the person who submitted it.
- Delivery information helps determine whether an address is within the eligible Australian delivery area.
- Order information identifies the transaction that support needs to review.
- Product names and SKUs distinguish the exact catalogue record when similar variants exist.
- Support-enquiry contents explain the specific question or issue that needs attention.
The policy does not say that every enquiry requires every field. Use the smallest relevant set for the task instead of adding unrelated personal information.
How the information may be used
According to the Privacy Policy, information may be used to operate the catalogue, respond to enquiries, process eligible Australian orders, prevent misuse, meet legal obligations and improve site reliability. Hosting, analytics, email, delivery and store service providers may process only the information needed for their role.
The policy also states that Texvilo does not sell personal information. Records are kept only as long as reasonably required for support, security, accounting and legal purposes. Adults can ask about access or correction through the contact form.
Eligibility remains a separate check
Supplying order details does not itself make an order eligible. The Terms and Conditions say users of the ordering service confirm that they are at least 18 and at an eligible Australian delivery address. They also state that submitting an order does not guarantee acceptance.
The Shipping Policy separately confirms that delivery is limited to eligible Australian addresses. The recipient must be at least 18, and age or identity checks may be required where applicable. Incomplete, inaccurate or ineligible delivery details may cause an order to be held or cancelled.
What to provide for common questions
| Question type | Useful identifying information | Leave out of a general message |
|---|---|---|
| Order status | Order number and the email used at checkout | Card details or account passwords |
| Product identity | Exact product name and SKU | Unrelated order or delivery information |
| Delivery question | Order number and destination postcode | A full address in a public channel |
| Damaged item | Order number and a concise description; support can request photographs when needed | Unrelated identity documents |
The current contact page provides this task-based guidance. It keeps the request tied to a defined record while limiting unnecessary detail.
Information not to send in a general support message
The Privacy Policy specifically says not to include payment details, identity documents or unrelated sensitive information in a general support message. Do not send a full card number, expiry date, security code, banking credentials or a password. Do not attach identity documents unless an authorised process specifically requires them.
Delivery and identity requirements can still apply to an order or its receipt. The distinction is that a general contact-form message is not the place to volunteer sensitive material that the published support instructions do not request.
A concise way to prepare the enquiry
- Choose the relevant order, product, delivery or returns question.
- Copy the order number or SKU exactly when it is needed.
- Add only the email, postcode or short description specified for that question.
- Leave out payment details, passwords, identity documents and unrelated sensitive information.
- Submit the request through the official Texvilo contact form rather than a public channel.
This approach does not promise a particular outcome. It gives Texvilo a focused record to review while following the boundaries stated in the site’s current privacy, delivery and ordering policies.
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