Direct answer: Texvilo’s published policies, checked on 7 August 2026, do not describe a self-service way to change a delivery address after checkout. Delivery details are part of the order record you confirm when you submit, and the Shipping Policy says orders with incomplete, inaccurate or ineligible delivery details may be held or cancelled. If you need to correct delivery details, contact support promptly through the site contact form with your order number and the correct delivery postcode. This guide is for Australian adults aged 18 or older; it explains what the current policies say and does not guarantee that a particular address change, order outcome or delivery result will be approved.
What the Shipping Policy says about delivery details
The current Shipping Policy states that Texvilo ships only to eligible addresses within Australia and that international destinations are not supported. The recipient must be at least 18 years old, and age or identity checks may be required where applicable. The policy also says that orders with incomplete, inaccurate or ineligible delivery details may be held or cancelled.
Processing and delivery estimates are shown for guidance and are not guaranteed. Delays may occur because of address checks, carrier conditions, public holidays, remote destinations or events outside reasonable control. If tracking is delayed or a parcel appears damaged, the policy directs you to the contact form with the order number and delivery postcode, and to avoid publishing personal delivery information in a blog comment or public channel.
What the Terms and Conditions say about an order
The Terms and Conditions state that submitting an order does not guarantee acceptance. An order may be declined or cancelled when age, location, availability, pricing, security or legal requirements cannot be satisfied, and delivery is restricted to eligible Australian addresses. The terms also treat the current product and cart pages as the authoritative record at the time of an order, so the delivery details you submit at checkout are the record support can match against.
Is there a self-service address change?
The published policies do not describe an account setting or self-service option to edit the delivery address after an order is submitted. That means a correction request is handled through the site contact form rather than through a checkout or account screen. Because the Shipping Policy links inaccurate delivery details to orders being held or cancelled, reporting the correction early is the practical step the policy supports.
What to do if you need to correct the delivery address
- Act promptly. Contact support as soon as you notice the mismatch, while the order record can still be matched before processing advances.
- Use the contact form. The Contact page asks delivery enquiries to include the destination postcode and order number so the request can be matched accurately.
- Give the correct postcode. The Shipping Policy asks for the delivery postcode when a delivery question is raised; provide the corrected Australian postcode rather than a full street address in a public message.
- Keep personal details out of public channels. Do not post your delivery address, order number or other personal delivery information in a blog comment or public forum.
- Check the order record. Keep the confirmation you received, including the order number and the email used at checkout, so support can locate the record.
If the parcel is already in transit or with the carrier, the published policies do not promise a redirection option. Ask support about the specific parcel and follow their instructions rather than assuming a carrier will infer the intended address.
Avoid the mismatch before checkout next time
Prevention is covered in the guide on how to check an Australian delivery address before checkout: confirm the recipient, street details, suburb, state and postcode, and keep product and address checks separate. For the wider order flow after submission, see what happens after you place an order at Texvilo.