{"id":93,"date":"2026-07-22T15:55:15","date_gmt":"2026-07-22T05:55:15","guid":{"rendered":"https:\/\/www.texvilo.com\/index.php\/returns-refunds\/"},"modified":"2026-07-22T16:13:49","modified_gmt":"2026-07-22T06:13:49","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.texvilo.com\/index.php\/returns-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Contact Texvilo promptly if an Australian order arrives damaged, faulty, incomplete or different from the confirmed order record.<\/p><h2 class=\"wp-block-heading\">What to provide<\/h2><p>Include the order number, exact product name or SKU, a concise description of the issue and clear photographs when damage or an incorrect item is involved. Keep the item and packaging until support provides the next step.<\/p><h2 class=\"wp-block-heading\">Change-of-mind requests<\/h2><p>Change-of-mind returns may be restricted for regulated or sealed goods and must be assessed before anything is sent back. Do not return a product without receiving instructions and the correct return destination.<\/p><h2 class=\"wp-block-heading\">Australian Consumer Law<\/h2><p>Remedies for faulty, unsafe, damaged or incorrectly supplied goods are handled consistently with rights that cannot be excluded under the Australian Consumer Law. An approved remedy may be a replacement, refund or another solution appropriate to the issue.<\/p>","protected":false},"excerpt":{"rendered":"<p>Contact Texvilo promptly if an Australian order arrives damaged, faulty, incomplete or different from the confirmed order record. What to provide Include the order number, exact product name or SKU,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":1,"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":111,"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/pages\/93\/revisions\/111"}],"wp:attachment":[{"href":"https:\/\/www.texvilo.com\/index.php\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}